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Home Admissions Advisor in Bromsgrove at The Cinnamon Care Collection

Date Posted: 4/27/2018

Job Snapshot

Job Description

Home Admission Advisor (Sales)
£28,000 - £35,000 plus commission & benefits
Full-time role
We are looking for an experienced sales professional to join us at our stunning residential care home Burcot Grange and our recently opened additional home 'The Lodge' at Burcot Grange. 

The Cinnamon Care Collection is an exclusive group of luxury care homes and retirement developments occupying beautiful locations around the country. Our aim is to improve the quality of life for older people through our thoughtfully designed developments, individual approach and commitment to first-class care.

The  Home  Admissions  Advisor  (HAA) will manage  the  sales  and  marketing  processes  of  the  home, ensuring the effective daily operation of the Sales & Marketing Department whilst meeting and exceeding budget  targets -  filling  the  home  with  the  agreed  client  base  and  maximizing  revenue. 

The HAA will demonstrate the highest levels of professionalism and customer service at all times whilst promoting the values and vision of the Cinnamon Care Collection.


Job Requirements

Main Responsibilities:

  • Update the  Sales  &  Marketing  activity  database  on  an  ongoing  basis  and  produce  activity reports on a daily, weekly or adhoc basis
  • Co-ordinate input from all team members
  • Assist in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
  • Acquire information and collate responses and data from customers as required, including chasing up outstanding information
  • Assist at  sales  and  marketing  events  with  special  emphasis  on  preparation  for  and co-ordination of all sales events and exhibitions.
  • Record and follow up sales leads to ensure sales targets are met
  • Ensure that all reports are prepared within the required timescale and are accurate
  • Manage and keep up to date the information on the pipeline of potential residents, and when they are likely to become permanent residents, in order to maximise revenue and meet sales targets
  • Develop new contacts, and maintain regular and close contacts with all key care influences on an external basis
  • Identify new sales opportunities and nurturing enquiries and follow-up
  • Flexibility in covering the Sales & Marketing office over seven days, including weekends and evening hours as and when required.


Person Specification

This role involves working within a team and very closely with the General Manager. You will need to be decisive, self-motivated, proactive, flexible and adaptable. Confident, enthusiastic with a desire to excel in all areas of business development.  You will need to possess the ability to prioritise your workload and be  able  to  work  under  pressure.  



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