Reference Number: 001058
Job Title: Administration Assistant
Benefits: company benefits
Administration Assistant
£11.91 per hour plus company benefits
Bank Contract
A Top 20 Care Home Group 2024!
Wellington Vale is a luxurious 80 bedded Nursing, Dementia and Residential Care Home situated in Waterlooville.
We are looking for an Administration Assistant/Receptionist to join our admin team to work on an 'as and when' basis to cover annual leave and adhoc sickness. Notice will be given of the weeks/dates needed to provide cover.
You will be the first point of contact in the home. This role requires someone who has a range of skills with good IT experience, attention to detail and able to multi-task. In addition to reception duties, you will provide additional administration support to the Home Administrator.
Main Responsibilities:
• Welcome and greet visitors to the home in a professional and courteous way and ensure the visitor to the home has signed in/out.
• Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly.
• Maintain, filter, respond to and direct all emails received to the reception inbox.
• In addition to reception duties, provide additional administration support to the Home Administrator where needed, predominantly with meeting monthly deadlines, i.e. payroll.
• Ideally, have an understanding of purchase invoicing/purchase orders/sales ledger/petty cash/reconciliation.
• Maintain transport bookings for residents to and from appointments.
• Manage hair dressing, nail and chiropody appointments within the home.
• Assist with recruitment tasks, sifting CVs, chasing references and verifying ID documents.
• Respond to any emergency situations as requested by the home.
• Liaising with all departments regarding events, such as resident birthdays
• Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.
Person Specification:
• Excellent customer service skills
• IT literacy – competent with the use of systems
• Previous telephone experience
• Professional telephone manner
• Knowledge of general administration
• Good communication skills
• Neat and well presented
• Excellent written and verbal English