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Receptionist / Administrator - Weekends in Bromsgrove at The Cinnamon Care Collection

Date Posted: 5/15/2018

Job Snapshot

Job Description

£9.18 per hour
16 hrs pw - Weekends (9am-5pm)

Burcot Lodge is recruiting a part-time Receptionist/Administrator to be based at their stunning care home in Bromsgrove. We require someone to work 3 set days per week. 

The Receptionist is the first point of contact within the Cinnamon home, ensuring that professional, high quality customer care is delivered in a consistent way. In addition to reception duties completing a high range of administrative duties supporting the Administrator within their role at all times. 

Main Responsibilities:

1. Welcome and greet visitors to the home in a professional and courteous way, ensuring the visitors book and the person’s identity is checked as far as reasonably practical

  1. Answer the telephone and respond to enquiries at reception, redirecting calls to relevant staff and recording messages accordingly
  2. In addition to reception duties provide additional administration support to the homes Administrator on a daily basis predominantly HR related administration duties, ensuring that the strictest confidentiality practices are followed at all times
  3. Manage and process the posts for departments ensuring accurate records are maintained for the use of stamps etc. Receive and ensure the appropriate delivery of residents post and record and sign for post when residents are not able to receive this themselves
  4. Coordinate the staff meal process as applicable to the individual home
  5. Respond to any emergency situations as requested by the home
  6. Maintain the general tidiness of the reception area, liaising with the housekeeping team to ensure standards are maintained.

Job Requirements

Person Specification: 

  • Excellent customer service skills
  • IT literacy – competent with the use of systems
  • Previous telephone experience
  • Professional telephone manner
  • Knowledge of general administration
  • Good communication skills
  • Neat and well presented
  • Excellent written and verbal English.

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