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Move-in Co-ordinator - 1 Year Fixed Contract in Blackheath at The Cinnamon Care Collection

Date Posted: 11/6/2018

Job Snapshot

Job Description

Move-in Cordinator - 1 year fixed contract
£24,000 p.a. plus benefits
Full-time hours 

Leah Lodge and Rectory Court are beautiful care homes located in Blackheath, SE13. We are now looking for a kind and caring full-time Move-in-Coordinator to join our homes. Working across both homes, you will need to have strong administrative skills and have an eye for detail. Some flexibility of hours may be needed as the occasional weekend and evening work may be required. 

In this role you will oversee the move-in process to ensure that each resident has a successful move-in transition to life in his or her new Cinnamon home. You will assist the resident and family members to make the emotional connection to the new home through awareness and integration and socialisation techniques. We pride ourselves on the care service we offer to all of our new residents.

Emphasis on this role is to maintain an open and ongoing dialogue with the resident and/or family from the time the administration fee is placed through the first week of move-in to ensure a smooth transition for the resident and to identify resident and family needs.

You will initiate communication with the future resident’s doctor and/or family to ensure completion and delivery of paperwork and other forms needed and facilitate the resident’s assessment with the Deputy Manager.


Job Requirements

Duties include: 

  • Set up the resident personal allowance fund if applicable.
  • Review any welcome documents with the resident and family.
  • Help the resident settle into his or her new home.
  • Present the room to the resident and family.
  • Explain the telephone and emergency procedures systems.
  • Explain the other services available such as hair care, transportation and activities.
  • Have lunch or dinner with the resident and any family members present on the day of move-in.
  • Visit each new resident to evaluate his or her adjustment with 24 hours of move-in.
  • Contact the family members within 24 hours to offer an update on the transition.

Main Responsibilities

  • Communication
  • Resident move-in process
  • Resident administrative records
  • Suite readiness
  • VIP (pre-open homes)
  • Support Sales, Marketing referral development events and open houses